How much is shipping?

Shipping is FREE to Australia and New Zealand locations for orders over $69. NZ orders under $69 have a $3.99 shipping fee. AU orders under $69.99 have a $19.99 shipping fee.We ship to most countries, to see if we ship to your location and to calculate shipping costs head to the checkout and enter your delivery address.

How long does shipping take?

New Zealand orders are typically delivered in 3-5 business days. Australian orders are typically delivered in 5-12 business days. Rest of world orders are typically delivered in 7-21 days.

What if my parcel doesn’t arrive on time?

Couriers handle delivery once in transit, but if it's delayed, you'll have tracking info. For issues contact sales@puresportsnutrition.com and we’ll assist.

Are duties/taxes included for international orders?

No. For orders outside NZ and Australia, you may be liable for import duties and taxes, which are not included in your total at checkout.

Can I change or cancel my order?

Once placed, orders are processed quickly (usually next business day), so changes or cancellations may not be possible. If your order hasn’t shipped yet, please contact us ASAP.

What if I'm not happy with my order. What’s your return policy?

We offer a 60‑day satisfaction guarantee. If you’re unhappy with a product, return it for a refund, replacement, or alternative.

Who pays return shipping?

If the return is due to our error (defect, wrong item), we cover shipping. Otherwise, customers must pay for the return postage.

How long is the refund process?

Once received, we’ll process refunds within 7 business days to the original payment method.

Where can I buy PURE products?

Our products are available to purchase from a range of retailers across Australia and New Zealand including pharmacies, bike stores, outdoor stores gyms, fitness and wellbeing centres and more. To find your local retailer visit our store locator page

Are your products gluten-free?

Yes, all of our products are gluten free

Are your products dairy-free?

No, not all products are dairy free. Please refer to the ingredient and nutritional information on each product.

Are your products vegan?

Many products in our range are vegan friendly, these are marked as 'vegan friendly' on the product page. Please note honey gels, Endurance Formula, Whey Protein and Exercise Recovery products are not vegan friendly.

Are your products suitable for Paleo diet?

No. Generally sports nutrition isn’t specifically relevant to a paleo diet as this type of diet avoids added sugar and salt which is the basis of endurance products.

Are your products suitable for diabetics?

Our products are regularly used by diabetics, under prescription/guidance by their health professional.

Can you take PURE during pregnancy and breastfeeding?

We advise that you seek a doctors approval first but our products are usually approved as they have no nasty additives.

Are your products safe for children?

As a general rule children do not need additional energy and we support a food first approach. Our products may be appropriate for older children who are high performance athletes, please consult your health professional.

Do you offer nutritional advice?

All of our products have detailed nutritional information on the product page. We also cover a range of nutritional topics in our blog. If you are looking for specific nutritional advice please reach out to us - we'll help where we can.

Contact

Contact us

We value your feedback and are always here to help with any sports nutrition questions you may have. If you have comments or questions about our products, or if you simply want to get in touch with us, please don't hesitate to reach out.

We look forward to hearing from you.

Got a puffy gel? Contact us here...
A selection of gels incurred a production issue which has affected the quality of the gel. While this is not a food safety issue, please contact us for replacement or refund.

Contact

Freecall New Zealand: 0800 772 732
Freecall Australia: 1300 736 711
Email: sales@puresportsnutrition.com

Head Office & Factory Shop

PURE Group Limited
PURE HQ 209B Opawa Rd, Hillsborough
Christchurch, New Zealand

Our Factory Shop is open Monday - Friday from 9am - 2pm

Contact form

For information on event and athlete sponsorship please refer to our sponsorship page

Contact the team:

Simon Kraak

Co-founder / Managing Director
Simon@puresportsnutrition.com

Tessa Aukje Dekker

Australasian Sales Manager
Tessa@puresportsnutrition.com

Megan Murdoch

Marketing Manager
Megan@puresportsnutrition.com

Contact us

Contact

Head Office & Factory Shop

Contact form

Contact the team:

Simon Kraak

Tessa Aukje Dekker

Megan Murdoch

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